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Questions

1.Who is Our Special Day, LLC?
2.How do I contact a member of the Our Special Day staff?
3.What does an Our Special Day membership include?
4.What forms of payment do you accept for new memberships?
5.How much does a membership cost?
6.How long does it take to set up my membership?
7.Can I purchase a membership for someone else as a gift?
8.Can I have my own site name?
9.Can I password protect my wedding website from being viewed by other visitors to Our Special Day?
10.What can I do if I am not satisfied with my Our Special Day membership?
11.

Will you share my personal or guest information?

12.

What are some good resources for wedding favors and other wedding tips?

Answers

1.

Who is Our Special Day, LLC?

Our Special Day, LLC was founded in April 2003 by a soon-to-be bride of Richmond, Virginia. As she planned her own wedding, she was inspired to share her own experience with other couples on the search for fully-customizable wedding planning and website building tools. After months of research and product design, loving support from friends and family, and the magic and expertise of design firm Janmedia Interactive, Inc., Our Special Day launched to the public in December 2003. Our Special Day, LLC is a limited liability company operated out of Richmond, Virginia. Please Contact Us anytime with your specific questions.

2.

How do I contact a member of the Our Special Day staff?

The easiest way you can reach a member of the Our Special Day staff is by completing our Contact Us form online. We review incoming mail each day and our goal is to provide a response to you within 2 business days.

3.

What does an Our Special Day membership include?

A membership to Our Special Day includes access to a variety of online event planning tools and a wedding website that you can share with your friends and family for as long as you are a member. Please visit our Product Tour to learn more about the many features and how they can help you plan for and share the special moments of your wedding day.

4.

What forms of payment do you accept for new memberships?

We currently accept Visa and Mastercard payments online for new memberships. If you prefer to sign up through the mail by check or money order, please Contact Us with your request.

5.

How much does a membership cost?

You can sign up for a membership for 6, 9 or 12 months:
  • $39 for 6 months 
  • $59 for 9 months
  • $79 for 12 months

6.

How long does it take to set up my membership?

Once you have completed the membership order form and processed your payment successfully online, your new account is immediately available to begin creating your website or entering information in your online planner. You will receive an e-mail confirmation with access instructions to assist you in setting up your new membership.

7.

Can I purchase a membership for someone else as a gift?

Absolutely! An Our Special Day membership makes a great engagement or wedding gift for the happy couple. To order a membership, simply choose the option to "purchase as a gift" when signing up. As a gift, you can add a special greeting to their welcome message, and opt to send a charming greeting card through the mail for an additional fee. The greeting card includes your personal message, as well as how to access their new website builder and online planner.

8.

Can I have my own site name?

Yes. When you sign up, you can choose your own site name, which is then followed by the Our Special Day domain name. For example: "www.erinandbrian.ourspecialday.com".

9.

Can I password protect my wedding website from being viewed by other visitors to Our Special Day?

Yes, indeed! You being able to control your personal information is very important to us. When you set up your membership, we ask you if a password is required to view your wedding website. If you choose "yes", you will be asked to enter the guest password of your choice. When your guests attempt to access your wedding website, they will be prompted to enter the password. If they do not have it, they can quickly e-mail you to notify you. The guest password feature can be updated by you anytime once your account is set up.

10.

What can I do if I am not satisfied with my Our Special Day membership?

If you are not fully satisfied with your Our Special Day membership, please notify us as soon as possible. We will do what we can to resolve your issue. However, if we are unable to accomodate your needs, you will receive a full refund if you choose to end your membership within 30 days of your start date. To cancel your membership, please e-mail us at cancelrequest@ourspecialday.com. You will receive a response within 3 business days from a member of the Our Special Day staff.

11.

Will you share my personal or guest information?

Our Special Day is committed to your privacy and will not sell or share any of your personal or guest information, unless required by law, to any third party or advertiser. That is our promise. The information you provide to Our Special Day will be used solely to serve you as our customer and to communicate updates as needed about your membership with us. Please see our Privacy Policy for additional details on the information we capture and how we use it to offer and support our products and services. Back To Top

12.

What are some good resources for wedding favors and other wedding tips?

There are lots of great resources on the web that you can access for wedding favors, gift ideas and all your shopping needs.  Here are some great websites to get your search started:

 

Ultimate Weddings.com - The Ultimate Wedding Guide

Visit this site: http://ultimatewedding.com

This is a great website for just about everything you can think of... Has lots of tips and ideas, as well as it is a portal to hundreds of vendors.

 

MarthaStewart.com - Weddings

Visit this site: http://marthastewart.com/weddings

She is the queen of great ideas and you can't go wrong with a little Martha flair to your wedding planning activities. She has tips on just about all aspects of your wedding day. And of course, she's the queen bee of all the "rules" to be a stunning and graceful bride.

 

WeddingIdeas.com - Wedding Articles For Brides By Wedding Professionals

Visit this site: http://weddingideas.com

Lots of tips and ideas from people in the wedding and event planning industry.

 

 

 

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